Every enquiry answered, even after office hours.
A customer WhatsApps on Saturday night asking for a price and a delivery date. Nobody sees it until Monday. By then they have asked two other suppliers, and one of them replied.
We set up AI to reply to customer enquiries on your WhatsApp, email and web chat. It answers from your own price list, stock sheet and service terms, and passes the conversation to your staff when it reaches something it should not decide.
Free discovery callWhere the enquiry waits today.
Most enquiries ask the same few things: do you have it, how much, when can you come, do you cover my area. The answers are already in your records. The wait is for the person who has to stop what they are doing, look it up and type it out.
An enquiry that arrives after office hours sits unread until the next working day. The customer gets a reply drawn from your records while the phone is still in their hand, whatever the hour.
Your coordinator types out the same answer about price, stock or service area many times a day. The AI answers the routine questions, and your coordinator takes the ones that need judgement.
A customer who asks on WhatsApp and then emails is asked for the same details twice. Every conversation is logged in one place, so whoever picks it up sees what has already been said.
You learn an enquiry was missed when the customer mentions it weeks later. Each morning you see what came in, what was answered and what is still waiting for a person.
It answers what your records answer. The rest goes to a person.
If the answer is not in what you gave it, the AI says so, takes the customer’s details and hands the conversation to the staff member you name.
What we set up.
We build it around the channels and records you already use.
Your records, made answerable.
We take the price list, stock sheet, service areas, opening hours and standard terms you choose to share, and organise them so the AI can look things up. We agree with you how they are kept current when a price or a policy changes.
One AI across your channels.
It replies on your business WhatsApp number, your enquiry email and the chat on your website, in the same tone and from the same facts. WhatsApp needs the number moved onto its business platform; we explain what that changes for your staff before anything moves.
Rules for what it leaves alone.
You decide what it may quote and what it may not. Discounts, complaints, credit terms and anything out of the ordinary go to a person.
A clean handover to staff.
The staff member you name receives the customer’s question, contact details and the conversation so far. The customer is told that a person will follow up.
A morning list for you.
Enquiries received, enquiries answered and enquiries still open, so nothing depends on someone remembering to check.
Straight answers.
Will it make up an answer or quote a wrong price?
It is set up to answer only from the records you give it, so it is only as right as your price list, and we agree who keeps that current. If the answer is not there, it tells the customer a person will reply and hands the conversation over. We test it with you on the kinds of questions your customers really send before it speaks to one.
Will customers know they are talking to AI?
Yes. It introduces itself as your company’s AI assistant, and a customer can ask for a person at any point.
We already have a chatbot. Is this different?
A menu chatbot offers buttons and fixed replies. This reads the question as the customer typed it and answers from your records. If your current tool can stay, we work with it and build only what is missing.
What happens to our price lists and customer conversations?
We use only the records you choose to share, and only to build and run your system. Where the conversations are kept, and who in your company can read them, is set out in the written plan before anything is built.
How do we start?
Tell us where enquiries get stuck, then have a free discovery call. We set out in writing what we will build and how it will behave before you decide anything.
A customer will message you tonight.
Tell us how enquiries reach you now and where they wait. That is where the free discovery call begins.
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